Returns
Sarah Burkard will gladly accept returns. Products must be returned within 14 days from the date of delivery. Please return all products in original packaging and with the original hangtags. Sarah Burkard cannot accept any products that are broken, used, damaged, or altered in any way. Any returns that do not meet these conditions will be returned to the sender. Please note: return shipping costs are the responsibility of the customer, and order refunds are for products only. Shipping costs cannot be refunded (except for items under guarantee).
How to Return Your Items
- Register Your Return:
Register your return within 14 days of your order. You can do this by contacting our customer service with your order number, the reason for return, and the product(s) you would like to return. You will then receive a return number from us.
Important: Do not return products without first registering them with us. Packages without a return number will not be processed. - Package Your Items:
Place the products in the original box and add a note with the provided return number. Make sure the box is well sealed. - Prepare for Shipping:
Write the return address on the box and remove any old labels. - Ship Your Package:
Take your package to a post office, and remember to keep your shipping receipt. - Confirmation:
You will receive a confirmation from us by email when we have received the return.
Refund
Returns will be handled within 5 working days from receiving the return. The returned products will be refunded to the same credit card or account that they were paid from. Products that are returned to us because they cannot be delivered (to home or pick-up point) will be credited minus the shipping costs.
Exchange Products
Exchanging products is not possible. If you wish to exchange, please return your order and place a new order. The original order will be refunded within 5 days.
Track & Trace
Sarah Burkard recommends sending your return with traceable post. Using the receipt, you can track your return shipping to ensure it is safely returned to us. We cannot track your return ourselves and therefore cannot be responsible for lost packages.
Thank you for shopping with Sarah Burkard! We appreciate your trust and look forward to serving you again.